Hello! & Every Little Thing That Matters.
“Hello!” is an essential manual for owners, managers, and their teams. It answers the bigger question of what
service is and why service is important and also offers tips and tricks for making a positive
impression on your guests and staff.
“Hello!” is available for pre-order purchase at Amazon and at fine booksellers.
"As a man of details, I found great value in every little bit of this insightful guide. Drawing on her years of service in our profession,
Kate demonstrates how the golden rule of restaurants is really
the golden rule for everything. Even the smallest matters matter.
That's true in the kitchen and the dining room,
but it also holds in the world beyond."
Thomas Keller, Chef/Proprietor, Thomas Keller Restaurant Group