Typsy: The Little Things that Make Service Great - Staff Tips with Kate Edwards

On the Typsy blog, Emily Tatti interviews Kate about "Hello!" and her service insights. "The experience that your guests have from the moment they connect with your business will affect their memory of you. You don't want to give them any reason to remember you negatively and you have the control to do that. That's really what the book is about." 

 

Screen Shot 2017-01-03 at 5.31.36 PM.png