Whether you’re managing a kitchen or dining room, channeling your emotions in a productive manner is essential to getting the results you want from your team while earning their respect. It’s important that leaders are in touch with their emotions, especially in high-pressure environments like restaurants. In this video, Kate discusses how to express your emotions appropriately—without blowing a fuse or completely shutting down.
"Channel your outrage, channel that feeling that's inspiring it in the first place. Normally it is because of a standard that is not being met; and, again, as a leader you are the standard bearer."