Set up your business to grow and thrive.

Whether this is your first business or your tenth, few things are more exciting and terrifying than taking this leap.

We work side by side with you to create a unique experience for your customers and solid systems for your employees so you will be prepared and confident when you enter the marketplace.

Kate Edwards Consulting was instrumental in first helping me clarify then achieve the vision that is now South Gate. Kate is highly focused and driven, able to both listen carefully to input and give clear and well-defined advice. She brings a high degree of optimism and a very calm demeanor.
— Kerry Heffernan, Chef at South Gate - Jumeirah Essex House

customer experience

We work with all client-facing businesses in order to identify and develop the vision, mission, brand and philosophy of the company. We then map out the experience, step by step, and make sure the space and layout reflect your vision and service style.  We apply our unique approach to customer service so that it positively impacts your specific customers and clients. Every experience of your brand must ensure your clients return and become regulars. 

TRAINING PROGRAMS

We conduct both “classroom style” and in-service training sessions to instill a deep understanding of your product, concept, and brand messaging – and train your staff on all aspects of service, food, beverage, and protocol. Your staff will be able to uphold and live the mission of your business in their daily interactions with customers and clients with confidence and enthusiasm.

 

 

SERVICE SYSTEM DEVELOPMENT

A solid system will address the needs of both your staff and guests in elegant, efficient ways. We work with you to design and implement a system that upholds your brand while maximizing profits. We develop a clear service strategy that engages your guests in a way that is authentic to your brand and product. 

We also develop materials that will help you identify your goals, enunciate your brand, track your service and train your team. Some examples: 

  • Mission, Core Values, Vision Statement
  • The Steps of Service
  • Customer Service Scripts
  • Menu Descriptions / Product Descriptions
  • Job Descriptions
  • Training Outlines
  • Training Quizzes